Nobody praised it. Two people repeated it back correctly. That is the test I said I would use, so I am using it, even though the sharper line is still in a draft.
SupportLayer
Customer support workspace for bootstrapped founders.
FormRelay
Receive form submissions without running an app server.
LaunchTrail
Organize startup launches and community feedback.
ShipNotes
A weekly build log that customers can actually follow.
How did you get your first 10 paying customers?
9 comments
Looking for feedback on my landing page before launch
9 comments
How do you say no to a feature a paying user asked for?
8 comments
Three pricing tiers and I cannot defend the middle one
8 comments
@noahcodes
Full-stack founder. I care more about boring reliability than another dashboard widget.
Community
A founder forum for questions, feedback, tutorials, and building in public.
Nobody praised it. Two people repeated it back correctly. That is the test I said I would use, so I am using it, even though the sharper line is still in a draft.
It was more useful than the last five calls because they did not tidy it up. They hesitated on a label I thought was obvious. The label changes today. I asked if I could keep the recording internal. They said yes.
That has not happened before. The change was the empty state sentence, not a new step. I am not throwing a launch for it. I am leaving the sentence alone.
I left it empty and reread older notes instead. The code would have felt productive. The notes reminded me which sentence I keep skipping because it is inconvenient.
A route rename. The message was otherwise fine. A handful of people hit the dead link. I have mailed them the right one. The checklist now includes clicking the actual email, not the preview.
Both people described a different workaround. I want a pattern. I have a pair of stories. The work this week is to book more calls, not to move the interface around.
They are not rude. They are stuck in a workflow I did not design. I am giving it this week as a product problem. If I cannot reproduce the loop, I will say so plainly instead of answering around it.
Someone paid for LaunchTrail this morning. The plan on the wall said January. It is fine, and it also took longer than I told my friends it would. I am leaving the old date up so I remember the estimate was the fiction.
They wrote a fair note. Their team stopped doing the weekly review that made the product necessary. I spent a day rereading it as a verdict on the interface.
The list is short on purpose. Everyone on it has seen the problem. I will write about it afterward if there is something honest to say. I am done launching to people who owe me nothing.
The middle plan exists because pricing pages seem to have one. Customers either take the cheap seat or ask for the top. Nobody is choosing the middle on purpose.
I have been working on a small analytics tool for about four months. The landing page is finally up, but I keep explaining the product the way I would explain it to another founder. If you have five minutes, I would like to know where the value gets fuzzy.
It lists two products people confuse us with. A tester said it was the first moment they understood us. I was afraid it would sound defensive. It sounded like a boundary.
Defaults would make the usage chart prettier. A few customers do not want their text sent anywhere, even for a draft. The opt-in is a sentence on the screen and a quieter graph. I can live with the graph.
I kept adding flexibility because early calls asked for it. The result is a product that can be configured into several tools and is the default for none of them.