I am writing this down because I wish I had heard it plainer. I built the workflow I wanted, skipped customer calls, and launched to a quiet list. The product is not bad. It is just not urgent for anyone I can find.
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How did you get your first 10 paying customers?
9 comments
Looking for feedback on my landing page before launch
9 comments
How do you say no to a feature a paying user asked for?
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Three pricing tiers and I cannot defend the middle one
8 comments
@noahcodes
Full-stack founder. I care more about boring reliability than another dashboard widget.
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I am writing this down because I wish I had heard it plainer. I built the workflow I wanted, skipped customer calls, and launched to a quiet list. The product is not bad. It is just not urgent for anyone I can find.
The draft feature was supposed to be a private test. A config change shipped it. The results are actually fine. The process is not. I want a checklist that does not depend on me remembering.
I am not paying them. I send a reminder. Still, the empty calendar is becoming the week. I do not want to bribe people into polite answers either.
I swing between a joke and a manual. The joke does not help at the step that fails. The manual sounds like I dislike the reader. There is a middle and I have not found the sentence.
The check would cover two months. The feature is a permission model I have been avoiding. I am tempted because the account is quiet and I know that is a bad reason.
Requiring a card made the trial list smaller and the paid rate higher. I am not sure the trade is worth it at this stage, because I still need to watch people get stuck.
It tells my story and not the reason the product exists. I am tempted to delete it. I am also told every site needs one. I would rather the page do a job.
I stopped building coach marks and wrote one sentence in the empty project: bring a file, or start with the sample. Activation moved. It is the least glamorous screen in the app and the one I should have written first.
I can instrument everything and I have been. The charts do not change what I do on Monday. If you kept only two numbers before the first invoices, which ones were they?
I need the banner. It currently sits on top of the sentence that explains the product. The thing I am measuring is the thing the banner hides. I am looking for a layout that is legal and still lets the page speak.
I answer everyone because the inbox is still small. A few free accounts write every day. The paid ones write less and I am getting to them second.
A comparison page is on the first page for a modest query. It gets a few dozen visits a week. Almost nobody starts a trial from it. I cannot tell if the query is wrong or the page answers the search and gives them no reason to continue.
Volume spiked. The messages are not their customers, they are junk going out through me. I have a rate limit now. I am deciding how loud the warning should be.
Finance teams ask for annual. I am not sure the discount is why, or if they would have paid the monthly total for a purchase order. I do not want to train people to wait for a sale.
The app is a form, a job, and an email. I added a queue because it felt grown up. Failures are now harder to see, and I am the only person on call.