How much support do you owe a free account?
I answer everyone because the inbox is still small. A few free accounts write every day. The paid ones write less and I am getting to them second.
Comments (8)
What was the first sign you trusted in "A few free accounts write every day"?
I am not convinced "The paid ones write less and I am getting to them second" is the constraint yet. The people who saw it may have been the wrong room.
I would stay with "I answer everyone because the inbox is still small" for the week already named. A quieter result is still a result.
I have been adjacent to this. The sentence I would not skip is "I answer everyone because the inbox is still small". Finding who it is for mattered more than adding another feature.
A saved reply that points at the paragraph is still support. It does not have to be a new essay each time.
I publish the hours and answer paid mail first. Free accounts get a good help page and a slower reply. I said it in the footer so it was not a surprise inside a ticket.
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