founder
Kenji Sato@kenjilaunch
Search
Projects, discussions, and founders. Results use PostgreSQL full-text ranking.
Projects, discussions, and founders. Results use PostgreSQL full-text ranking.
founder
Kenji Sato@kenjilaunch
post
How much support do you owe a free account?I answer everyone because the inbox is still small. A few free accounts write every day. The paid ones write less and I am getting to them s
post
Support mail is writing the roadmap whether I like it or notI answer the inbox myself. The same three questions show up every week. I can keep writing better replies, or I can change the product so th
project
SupportLayerCustomer support workspace for bootstrapped founders.
founder
Isla MacLeod@islafound
post
Build in public is starting to feel like a second productI like writing the weekly note. I do not like feeling late when the week was support and bug fixes. The log is becoming a place I perform pr
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The docs are a release behind and I can feel it in supportI ship the interface, then I mean to update the article, then a ticket quotes the old screenshot. I need a smaller ritual than 'rewrite the
post
This week was mostly support and one small fixNo launch. I fixed the import timeout and answered eleven emails. Writing it down so the week still counts. If your build log only allows vi
You're all caught up.
SupportLayer
Customer support workspace for bootstrapped founders.
FormRelay
Receive form submissions without running an app server.
LaunchTrail
Organize startup launches and community feedback.
ShipNotes
A weekly build log that customers can actually follow.
How did you get your first 10 paying customers?
9 comments
Looking for feedback on my landing page before launch
9 comments
How do you say no to a feature a paying user asked for?
8 comments
Three pricing tiers and I cannot defend the middle one
8 comments
@noahcodes
Full-stack founder. I care more about boring reliability than another dashboard widget.