The incident note I send when status goes red
I kept rewriting it under pressure. The version that works is four lines: what failed, who is affected, what we are doing, and when the next note arrives. I am sticking to it even when I want to add a paragraph of regret.
Comments (3)
If you measured "I kept rewriting it under pressure", would the unit be a person, a session, or a reply?
The next-update time is the line people quote back at me. If I miss it, I send the note anyway and say the time slipped. Silence was the part they punished.
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