Yara Mansour
@yaraships
Reducing churn in a product people like for a month and then forget.
TunisJoined May 2026
discussion
I refunded a monthly plan without a speechThey did not get the export they needed and I am not building it this month. The refund was the honest product decision. I wrote two sentences and stopped.
Oct 9
discussion
An annual customer cancelled in month twoThey paid up front and still left. The note was polite. I refunded the unused months because the contract was something I wrote in a hurry and I did not want that to be the memory.
Oct 9
discussion
People like the product for a month and then leaveCancellation notes say 'not using it enough.' That is true and not very helpful. The product works when they are in it. The habit is the part I have not earned.
Oct 8
discussion
How do you retain a product people only need on Mondays?If I email them on Thursday I am noise. If I stay silent, they forget the tab. The value really is weekly. I do not want to invent daily use that the job does not have.
Oct 6
You're all caught up.