I refunded a monthly plan without a speech
They did not get the export they needed and I am not building it this month. The refund was the honest product decision. I wrote two sentences and stopped.
Comments (4)
I would not rewrite the product from "The refund was the honest product decision" alone. One narrower test this week would tell you more.
I would stay with "I wrote two sentences and stopped" for the week already named. A quieter result is still a result.
One change, then stop. Address "They did not get the export they needed and I am not building it this month" and leave the rest of the product alone for a week.
Related discussions
View more- People like the product for a month and then leave
Cancellation notes say 'not using it enough.' That is true and not very helpful. The product works when they are in it. The habit is the part I have not earned.
Yara MansourDiscussion14 votes4 comments
- The first cancellation felt personal and it was not
They wrote a fair note. Their team stopped doing the weekly review that made the product necessary. I spent a day rereading it as a verdict on the interface.
Felix BergerDiscussion11 votes6 comments
- An annual customer cancelled in month two
They paid up front and still left. The note was polite. I refunded the unused months because the contract was something I wrote in a hurry and I did not want that to be the memory.
Yara MansourDiscussion4 votes6 comments
- I spent three months building something nobody wanted
I am writing this down because I wish I had heard it plainer. I built the workflow I wanted, skipped customer calls, and launched to a quiet list. The product is not bad. It is just not urgent for anyone I can find.