Kenji Sato

discussion

They are not rude. They are stuck in a workflow I did not design. I am giving it this week as a product problem. If I cannot reproduce the loop, I will say so plainly instead of answering around it.

Oct 9

discussion

I answer the inbox myself. The same three questions show up every week. I can keep writing better replies, or I can change the product so those questions die. The second one keeps slipping.

Oct 8

discussion

I answer everyone because the inbox is still small. A few free accounts write every day. The paid ones write less and I am getting to them second.

Oct 7

discussion

A few teams asked to open tickets from Slack. Email is slow and it is also a record I can search. I am worried Slack becomes a second place where promises get made in a hurry.

Oct 7

project

Customer support workspace for bootstrapped founders.

Dec 18