Felix Berger
@felixlabs
Taking a month off acquisition to fix the bugs that were quietly causing churn.
ViennaJoined April 2026
discussion
The first cancellation felt personal and it was notThey wrote a fair note. Their team stopped doing the weekly review that made the product necessary. I spent a day rereading it as a verdict on the interface.
Oct 9
discussion
Should I email inactive accounts or change the product?A slice of users go quiet after two weeks. I can write a campaign, or I can look at the last screen they used. I have time for one of those this month.
Oct 8
discussion
A cohort chart with eight people is mostly a moodI still look at it. One user dominates the line. I am going back to reading accounts one by one until the cohort is a crowd. Sharing in case someone else is negotiating with a chart.
Oct 5
project
ChurnNoteExit notes and cancellation reasons in one place.
May 2
You're all caught up.