Ingrid Solberg

discussion

It was efficient and cold. The longer reply I use now is still a macro. It just does not begin with a policy sentence.

Oct 9

discussion

The status page was late by a few minutes and the launch post was ready. I shipped the fix and held the post. It feels like the grown-up choice and also like I am hiding.

Oct 8

discussion

I sent a test incident and inboxes treated it as a real outage. The word test was in the subject. It was not enough. I need a ritual that does not train people to ignore the real note.

Oct 8